Featured Questions

I have installed my brand new lithium battery but it's not charging.

If your new lithium battery refuses to take a charge, quite often this is a charging circuit issue rather than a battery issue.  We always recommend that you follow this procedure if your new battery refuses to take a charge.

1. unplug the charger from the device.
2. Remove the plug of the charger from the mains socket.
3. Leave disconnected for 30 Mins from the mains.
4. Disconnect the battery itself from the device by either removing the battery from the device or disconnecting the battery plug from the device.
5. wait 30 Minutes then reconnect the battery to the device.
6. reconnect the power to the device
7. plug back into the mains socket.

This procedure resets the charging circuit of the device and in 50% of cases will cure the issue.

If the above does not cure the issue and the product is a laptop or tablet we recommend trying one more thing.

1. go to the manufacturer's website and look for the latest bios update.
2. read the instructions on how to check the version of bios that you have.
3. Update the bios of your device if you are not running the latest version.

Once you update the bios you may need to follow the first reset procedure again for the battery to start to take a charge.


Faq Sections

Shipping and Delivery Questions
The item I wish to purchase is only $5 how can you possibly charge me nearly $11 to ship it to me. There must be a cheaper option say by Canada Post regular mail?

We have some issues with sending batteries in the mail.

1. If it's lithium we are not allowed to put this type of battery in the regular mail stream. It is actually illegal! Parcel Post Is OK as long as it is not by air e.g. Express-post or Priority

2. We need a way of tracking all of our shipments so that we can claim for our loss in case a package goes missing.

3. The reality is that although you may want to only purchase a small Item the cost of getting this low-value item is the same as a package that contains 100 of that low-cost item. We do not set the prices the courier companies and Canada-post do


Can I collect from your warehouse as I live very close to Oakville Ontario?
I am afraid that with the way that the current pandemic is we have decided to protect the health of our staff and operate a Covid secure warehouse. This means that we do not allow any contact with customers this includes curbside pickup. At this time only a shipping option via Canada Post, UPS, or FedEx is available.

Can I collect from your warehouse as I live very close to Oakville Ontario?
I am afraid that with the way that the current pandemic is we have decided to protect the health of our staff and operate a Covid secure warehouse. This means that we do not allow any contact with customers this includes curbside pickup. At this time only a shipping option via Canada Post, UPS, or FedEx is available.

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Technical Questions
Should I remove my old battery and double-check that the battery numbers match before ordering?
Yes, we always recommend that you do this as quite often manufacturers have more than 1 battery type installed in like products.

Question about my order
I placed an order for a product that was not in stock. Can you give me a rough idea of how long it will be before the product will arrive and ship to me?
During normal times new stock usually takes around 7-10 days. Since the covid pandemic, the supply chain has been affected and this lead time is now usually around 3 weeks. The actual arrival time will be dependant on when the product was ordered by our team. You can usually live chat with us for more accurate arrival date. Although we cannot be 100% certain due to customs formalities and carriers.

Tips & Tricks to get your battery working
I have installed my brand new lithium battery but it's not charging.

If your new lithium battery refuses to take a charge, quite often this is a charging circuit issue rather than a battery issue.  We always recommend that you follow this procedure if your new battery refuses to take a charge.

1. unplug the charger from the device.
2. Remove the plug of the charger from the mains socket.
3. Leave disconnected for 30 Mins from the mains.
4. Disconnect the battery itself from the device by either removing the battery from the device or disconnecting the battery plug from the device.
5. wait 30 Minutes then reconnect the battery to the device.
6. reconnect the power to the device
7. plug back into the mains socket.

This procedure resets the charging circuit of the device and in 50% of cases will cure the issue.

If the above does not cure the issue and the product is a laptop or tablet we recommend trying one more thing.

1. go to the manufacturer's website and look for the latest bios update.
2. read the instructions on how to check the version of bios that you have.
3. Update the bios of your device if you are not running the latest version.

Once you update the bios you may need to follow the first reset procedure again for the battery to start to take a charge.